Showing posts from December, 2019

MTN Charges Me to Renew a Service I Never Subscribed To

I extolled the virtues of MTN before and for the most part appreciate the Ghana telecoms.  But sometimes they do some grimey sh*t, which I also talked about in the past .  And I had such an incident with MTN just yesterday. For yesterday I was automatically charged 65p to renew a service called MTN Phone Book Backup which in all honesty I don't remember ever subscribing to in the first place.  Then I had to send an SMS to unsubscribe from the service (Stop to 5122), which cost me another few pesewas. FYI - MTN Phone Book Backup is apparently, as its name suggests, a process by which your phone contacts are backed up to, I would presume, MTN's servers.  And even people who have willingly subscribed to it seem to have a hard time using the service , as accessing it apparently requires logging in to MTN's website or downloading their app.  In other words there appears to be no way to actually access the backups directly via your phone, i.e. a short code, and you ha